Refund policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your ÖKO H2O product, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return or exchange, products must meet the following conditions:

• Product must be unused and in its original condition
• Product must be in original packaging with all tags and labels attached
• Proof of purchase (order number or receipt) must be provided

Defective Products

If you receive a defective product, we will cover the cost of return shipping and provide a full refund or replacement. Please contact our customer service team at customerservice@okoh2o.com with photos of the defect and your order number.

Return Shipping

For non-defective returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Processing

Once we receive and inspect your returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.

How to Initiate a Return

To start a return or exchange, please contact our customer service team at customerservice@okoh2o.com with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Contact Us

If you have any questions about our return policy, please contact us at customerservice@okoh2o.com or call us at 415.464.9720.